Delivery & Returns

Delivery & Returns

Delivery Areas

We currently deliver to all states within the United States. At this time, we do not offer international shipping from hanxofficial.us.

Shipping Methods & Timeframes

All orders are processed and shipped from our fulfillment center in Sandston, VA. Orders are typically processed within 1-2 business days of receipt.

Standard shipping options include economy (5-8 business days).

Exact delivery timeframes and costs will be calculated at checkout based on your location and selected shipping method.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this to monitor your package's journey to you.

Order Privacy

We understand the importance of discretion. All orders are shipped in plain, unmarked packaging with no reference to the contents or our brand name on the exterior.

Returns Policy

Due to the intimate nature of our products and in accordance with health and safety regulations, we maintain a strict no-returns policy for all items.

This policy is in place to ensure the safety and wellbeing of all our customers.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact our customer service team immediately at hello@hanxofficial.com. Do not attempt to use damaged products. We will work with you to resolve the situation appropriately.

Contact Information

For any questions regarding delivery or our policies, please contact our customer service team:

• Email: hello@hanxofficial.com

Returns Address: Fulfillment Crowd Returns FAO: HANX USA INC 5200 Anthony Rd Sandston, VA 23150 USA

Policy Updates

HANX USA Inc. reserves the right to modify this policy at any time. Any changes will be posted on our website with the effective date of modification.